Warranty Information

Pollen Sense stands by the products we sell and lease. Read on for our warranty information. And please remember to contact our technical support team before taking any troubleshooting action beyond routine maintenance.

One Year Limited Warranty

Pollen Sense, LLC warranties this product to be free from defects in material or workmanship for a period of one (1) year following the date of purchase, provided that the product is used in an environment protected from vandalism or extreme conditions. This limited warranty does not cover failures due to abuse, accidental damage or when repairs have been made or attempted by anyone other than Pollen Sense and its Authorized Service Centers. A defective product meeting the warranty conditions set forth herein will be replaced or repaired at no charge. Buyer is obligated to pay for shipping to repair center and Pollen Sense will pay to ship repaired device back to customer.

Before proceeding to do any kind of troubleshooting beyond routine maintenance, contact technical support at support@pollensense.com or your Pollen Sense Sales Representative.